Restaurant Staff Training
In the restaurant industry, an 8 out of 10 guest experience just doesn’t cut it.
Your hosts, servers, bartenders, cooks and bussers are the backbone of your operation. But if your team isn’t delivering a 10 guest experience, then you are missing out on revenue. A survey conducted by The Fifteen Group found that only restaurants providing a 9 or 10 guest experience are ensured repeat guest traffic and word-of-mouth promotion.
Our team are experts at helping you elevate your staff service culture, including front-of-house responsibilities, kitchen and bar operations and effective management.
Exceptional staff training will touch all aspects of your operation. Here are just some of the benefits:
Guest Experience
From greeting guests at the door, answering questions about the menu, delivering dishes in a timely manner, and ensuring restaurant cleanliness, instilling a high level of guest service in your team will set your operation up for success and deliver that 10 guest experience.
Streamlined Operation
With back-of-house staff adhering to menu guidelines, streamlining tasks and delivering high-quality dishes, front-of-house staff effectively managing requests and providing excellent customer service and managers overseeing it all, you’ll run a more streamlined and profitable operation.
Staff Retention
Creating transparency around staff expectations and guidelines, with ongoing training sessions, will create a more positive and respectful environment, conducive to staff retention.
Positive Promotion
Investing in training your people will reward your business in the form of positive testimonials and word-of-mouth promotion. Once your restaurant is operating at a 10 out of 10 level, your guests will be the best advertisement for your success.
Interested in learning more about how Staff Training can benefit your operation?
Submit this form to speak with one of our experts about how we help.
If you are opening a new restaurant, check out our Opening Handholding Package. Our multifaceted team can assist with every aspect of your launch, including:
✓ Kitchen Design and Equipment Selection
✓ Staff Training
✓ Business Plan Development
✓ Profit Modelling/Menu Engineering
✓ Concept Development
✓ Brand Development
✓ Menu Development
✓ Operational Systems and Procedures
See some of the restaurant operations that have worked with us on hiring and training their teams.
Mary Be Kitchen
Whole Food For The Soul. That is the mantra behind Mary Be Kitchen, Toronto’s newest concept located at Yonge and St.Clair, where the food is fresh, the dishes are wholesome, and the recipes are good for you.
Impact Kitchen
Impact Kitchen was founded on the belief that food has the power to shape our daily lives. That real, wholesome ingredients, prepared simply and with integrity, can provide us with the energy to take on the day with purpose and optimism.
1931 Gallery Bistro at The Vancouver Art Gallery
Inspired by the cultural landscape of Vancouver and its people, 1931 Gallery Bistro boasts a menu of West Coast fusion dishes, serving modern dishes and cocktails in a minimalist space. The restaurant pays tribute to eight decades of cultural significance, exhibiting contemporary culinary innovations
“Working with The Fifteen Group has allowed us to take our business to the next level in terms of profitability and efficiency. Their menu engineering expertise has been hugely beneficial to the Cafe’s operation by strengthening our offerings and profit model. The patience and care they put into our staff recruitment process have set us up for success in the long term, with a strong, productive team able to better serve our guests. Their work has been invaluable to every aspect of our business.”